Course Description
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...elevating the employee experience...
CONFLICT MANAGMENT
LEADERSHIP DEVELOPMENT
Become poised in conflict. In this 90-minute course, participants gain conversational and listening tools on how to engage in hard discussions and resolve those disagreements confidently at work or in life. This course can be for staff only, management only, or a mixed group.
Develop your potential. Through various exercises, participants learn that leadership is a decision exercised at all professional and personal levels in our lives. Come to this 4-hour course to empower your possibilities. All staff welcome.
PERFORMANCE MANAGEMENT
Unlock staff capacity. Through this day-long workshop-style course based on our 6-step process, managers and directors will learn to understand, organize, appreciate and unlock their employees’ performance potential.
TEAM BUILDING
Strengthen your team. This 3-hour customized team-building course encourages your staff to master the 4 C’s—communication, collaboration, competition and celebration. All staff welcome.
MENTORING 1010
Level-up your professional skills. In this 90-day course, staff meets monthly to help attain targeted goals in an effort to bolster personal and professional development.
COMMUNICATION SKILLS
Crystalize your connections. In this 90-minute to 2-hour immersive course, learn how body language, spoken words, vocal tones, written language (text or email), and active listening impact effective communication. All staff welcome.
MOTIVATION & COACHING
Coach with confidence. Using the model—show, tell, do, review—participants will engage in various exercises that uncover learning styles, coaching methods and relationship-building techniques meant to support teams as they build effective working relationships. This 3-hour course is for managers and first-level supervisors.
BUILDING RELATIONSHIPS
Serve with a smile. Learn simple techniques to create customers for life in this customer service 101 course. This 2-hour course is for staff who interact constantly with customers.
TIME MANAGEMENT SKILLS
Hit the ground running. In this 4-hour course, learn to maximize the tools that keep your day—life—organized. From the Gantt Chart to Outlook, we teach you how to use these tools along with optimizing your personal motivation and delegation skills. All staff welcome.